Operational Excellence

Operational Excellence is achieved through the transformation journey. All of us look forward to the plan RSG, that is Reimagine, Stabilize and Grow as steps in transformation.

  1. Reimagine- the growth/transformation needs, change that is required to be implemented.
  2. Stabilize – Rethink, Plan the new launch/changes. Collect more data. Plan strategy to stabilize
  3. Grow – Look at new markets. Reinvigorate existing customers with refined offerings. 

We recommend using the HEART framework for Operational Excellence. This is a three steps process conceptualized by us. HEART will help you address the RSG in a professional, systematic, and sustainable way.

Step 1 Health Check 

  • Study of existing Systems & Procedures
  • Re-engineer Vision & Mission 
  • Carry out Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis
  • Reimagine Growth/transformation needs
  • Prioritise high-level plan of action 

Step 2 – Agile Implementation 

  • Facilitate Ideation 
  • Bench Marking
  • Problem Solving through proven methods
  • Establish Ownership
  • Governance Metrics 
  • Deliver Turn Around Strategy 

Step 3 –Realtime Transformation 

  • Identify growth levers
  • Road-mapping 
  • Program Manage
  • People, Process and Transformation Excellence

The approach with which we carry out for improving the operations excellence is detailed below

our approach

Proven Domain Expertise Across Sectors
Your business or enterprise gets a head start in growth, with our proven expertise and service delivery approach.

Flexible and Innovative Engagement model
With our flexible and cost effective engagement model, you can choose the level of service you would need – interim, special purpose or full time and effectively achieve fit for purpose.

Process Re-Engineering
Owing to our unbiased affiliation to our clients, we provide practical , fit for purpose inputs on Process, be it Customer Relationship Management, Employee Facilitation, Core Business Operations, Back End Processes etc and Technology.

Who We Are

We are a team of highly experienced and practising business technology professionals, with proven track record in enabling B2B and B2C clients achieve their business goals related to maximizing revenue, optimizing unit cost, and adhering to statutory compliance.


SpecialtiesDeliverablesTechnology practices
IT Action plan• Assessment

• Roadmap & Architecture

• Enterprise Apps (ERP, CRM)

• Bespoke cloud-based apps

• Analytics/Business Intelligence

• Mobile

Business Analysis• Functional and Non-functional Requirements prioritized

• Evaluation output

Project Management• Plans (Governance structure, cost, schedule, risk, communication, transition etc)

• Governance inputs during implementation & rollout

Case Study 1

Challenge –

A leading employee transportation company wanted to augment its extensive fleet and manpower with technology to engage with customers more effectively and manage daily operations and back office more efficiently. They were seeking an experienced business technology/enterprise IT consultant to engage with business from ideation to realization of this vision

Jen Source Solution –

IT Head from Jen Source worked with key stakeholders to prepare an action plan including architecture & roadmap for multiple services, detailed business analysis and scope finalization, technology partner identification, planning and tracking of the implementation rollout.

Result –

First of its kind integrated system for Fleet operators that enabled:

  • Increased transparency and convenience for customers through a single application to manage daily office commute, ad-hoc bookings of cabs, integrated online payment, view of vehicle and driver statutory compliance
  • Increased effectiveness in operations through a unified GPS based command centre, centralised management of vehicle allocation, field audits and score-based feedback on vehicle and driver
  • Increased efficiency in back-end office processes through complete automation agnostic of customer tools
  • Reduced leakages through system controls in areas like Fuel Advance

Case Study 2

Challenge –

A leading facility management services company based out of Bengaluru wanted to improve efficiency and effectiveness of all functions through adoption of ERP. They were seeking an experienced IT Head to recover a stalled ERP initiative. XXX XXX XXXXX XXXXX XXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX  XXX

Jen Source Solution –

IT Head services were provided to reinitiate the initiative and roll out to all functions across multiple cities within 3 quarters through action plan, business analysis and project management. XXXX XXXXXX XXXXXX XXXXX XXXX XXXXXX XXXX

Result –
  • Reduced cycle time for proposals, invoices, payroll by enabling simple XL interfaces for field force (sales and operations) and hence availability of near real time data
  • Improved efficiency of operations and effectiveness of back office by integrating biometric and ERP
  • Reduced leakage between pay-in and pay-out through combination of automation of back office processes and system controls
  • Reduced unit cost by setting up shared services on ERP