04 Feb 2020

Each one of us is rightly thinking about how we can make our function future ready? It is essential and need of the hour that we make our process and systems to take care of the current & future needs. With the abundance of technology available in market, there is phenomenal change to the way we do things. It is fast changing every day. Based on my work experience about 35 years in R...

27 Jan 2020

Whether it is individual or business, realizing the cost benefits to the maximum improves profit. In this article let’s analyze how REFM/CRES function can help achieve this in a business environment. In large or medium business environment the budget allocation for spends to this function is second highest, first being salary paid to employees.  Office Rentals, Utilities (Grid & Gen...

21 Jan 2020

“Things that matter in customer services” is a list of points based on my experience that will propel your mind to move towards bringing innovation in providing better customer service with customer centricity. Empathy: It is the understanding of the compassion one needs to develop to provide customer service. Once you understand why your job exists then you will be able to do bet...