The current situation has resulted in falling sales for many enterprises while those in sectors like Health manufacturing / On line education / Digital entertainment have seen spike in demand. Regardless; all enterprises have had to face disruptions with supply chain, travel restrictions and reduced employee productivity. In the Immediate term; business continuity efforts have been dire...

How to innovate at Workplace in REFM/CRES domain ? Innovation is essential to the continuous success of an individual or organization. Innovation is the change you bring to the way you do things. Such change enhances user friendliness, productivity, operational excellence and delivers cost- benefits. An example of innovation which most of us experienced in recent times is, the taxi...

What is Enterprise IT/ Business Technology ?  Technology that helps organizations achieve business goals through automation and analytics can be termed as Enterprise IT or Business Technology  . Alternately technology that enables all levels of management (ground, middle and senior management) in all functions(Marketing, Sales, Operations, Finance ,HR, Customer support ) achieve th...

Each one of us is rightly thinking about how we can make our function future ready? It is essential and need of the hour that we make our process and systems to take care of the current & future needs. With the abundance of technology available in market, there is phenomenal change to the way we do things. It is fast changing every day. Based on my work experience about 35 years in R...

Whether it is individual or business, realizing the cost benefits to the maximum improves profit. In this article let’s analyze how REFM/CRES function can help achieve this in a business environment. In large or medium business environment the budget allocation for spends to this function is second highest, first being salary paid to employees.  Office Rentals, Utilities (Grid & Gen...

“Things that matter in customer services” is a list of points based on my experience that will propel your mind to move towards bringing innovation in providing better customer service with customer centricity. Empathy: It is the understanding of the compassion one needs to develop to provide customer service. Once you understand why your job exists then you will be able to do bet...